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![]() ![]() However, if disabled (by user action or by GPO), these Office add-in types may report an error when starting and refuse to load. This is typically not a problem since this is the default setting, and rarely will users disable it. Currently, IE does not support this from the API unless Protected Mode is enabled for Restricted Sites zone in IE itself. To ensure these components execute HTML script in low rights mode, Office explicitly requires the browser object to run in Protected Mode. Several features, such as the task pane view, use web views provided using Internet Explorer APIs. Microsoft Office Add-ins using the Office Add-in platform are designed to run in isolation, using a low right sandbox. If enabling Protected Mode through Internet Explorer has no effect, or the ability to enable Protected Mode is turned off, check your admin settings to see if there's a Group Policy that disables Protected Mode. ![]() Select the Enable Protected Mode check box, and then click OK.Īdmin policies take priority over local settings.Click the Security tab, and then select the Restricted SitesZone.In Internet Explorer, click the Tools button, and then click Internet Options.Re-enable protected mode for Restricted Sites: Workaroundįor Office 2013, first make sure that the following update is installed: These issues occur because protected mode is not enabled for the Restricted Sites zone in Internet Explorer. Close this dialog to ignore the problem or click "Restart" to try again. When you try to play a video in a Microsoft Word document, the video does not play, and you receive the following error message: VIDEO ERROR However, the app does not start, and you receive the following error message: APP ERROR ![]() Issue 1Īssume that you open an Office document that contains an app for Office or try to use a mail app in Microsoft Outlook. When you use Microsoft Office 2013 or later, you experience the following issues. ![]()
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